Managing technology resources can be much easier if you know what to do, how to do it, and have tools to help you. Mike Sisco, Knowledge Network partner and a consultant with more than 20 years of experience in IT management, has uploaded his book "IT Management 101: Fundamentals to Achieve More" in its entirety to the Knowledge Network.
In this book, Sisco illustrates 11 key traits of successful IT managers. Tools are included to help you assess an IT situation and to gain insight to insure your team is in sync with your company's needs.
In January, Sisco also uploaded another management tool. This document graphically depicts an eight-step process to manage any IT organization, whether it is a small programming staff or a large distributed IT organization supporting all technology aspects of a company.