Automation will overtake offshoring as the "next big thing" as companies continue to look for more ways to cut their expenses, Ken Jackson, president of Americas for automation specialists UC4 writes in a guest opinion piece. That's a vision of the future that IT Business Edge's Ann All has written about as well.
A new book excerpt in the Knowledge Network, "The 6 Musts of Intelligent System Automation," will help you gain insight into such a transition. Author Jake Sorofman discusses how enterprises must intelligently automate to deal with the scale, speed and cost requirements of next-generation IT.
His six "musts" are:
This excerpt, titled "Intelligent Change: The Goal of Intelligent System Automation," presents four essential automation principles. It's worth checking out.