IT departments striving to eliminate waste, increase capacity, reduce cost and improve process quality through Six Sigma should take a look at two recently uploaded book excerpts from Knowledge Network contributor InformIT:
This excerpt comes from the first chapter ("What are QFD and Six Sigma?") of "Quality Function Deployment and Six Sigma: A QFD Handbook" by Joe Ficalora and Louis Cohen. Revised by Six Sigma expert Joe Ficalora and his team at Sigma Breakthrough Technologies, this new edition's up-to-date perspective on QFD reflects dozens of successful Six Sigma and DFSS deployments. They offer a start-to-finish methodology for implementing QFD, and systematically illuminate powerful linkages between QFD and Six Sigma, DFSS, Marketing for Six Sigma (MFSS) and Technology for Six Sigma (TFSS). An expanded, start-to-finish case study demonstrates how QFD should function from all angles, from design and marketing to technology and service.
This excerpt comes from the second chapter ("The Six Sigma Encyclopedia of Business Tools and Techniques") of "Treasure Chest of Six Sigma Growth Methods, Tools, and Best Practices" by Lynne Hambleton. This reference is the first comprehensive how-to collection of Six Sigma tools, methodologies and best practices. Leading implementer Lynne Hambleton covers the entire Six Sigma toolset, including more than 70 different tools-ranging from rigorous statistical and quantitative tools to "softer" techniques. The toolset is organized in an easy-to-use, alphabetical encyclopedia and helps professionals quickly select the right tool, at the right time, for every business challenge.
IT managers and other professionals who are interested in learning more about the seeming esoterica (colors, belts, etc.) of Six Sigma should check out this fact sheet. It dispels any notions of "mysticism" about the mathematical formulas used to determine Six Sigma rankings and defines key terms.
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