The IT department's work never really ends. And it's not all about putting out fires; much of IT's work lies in fairly mundane activities. But, for things to keep going smoothly, IT pros have to remain as vigilant about the smaller things as they do the more high-profile events. There's not much room for resting on one's laurels or putting things off. Procrastination, of course, is that infamous thief of time, and too much of it on too many little tasks often leads to one big catastrophe.
But, it's not always so cut and dried when it comes to distinguishing top priorities from lower ones, outside of those (hopefully) rare "firefight" scenarios. To help IT employees make better use of their precious time and provide an easy way for them to determine the importance of a given activity, create a customized reference using Work Priorities Diagram template.
The template provides a handy way to document and manage daily tasks according to priority, which you assign based on a ranking scale of 1-5 (the lower the number, the higher the priority) and a time value scale of 1-3 (more urgent tasks get a lower number). Multiplying those results gets you a "raw" score that you can then use to give a final ranking to daily tasks. It's pretty simple and potentially very handy.