E-Mail Archiving: Lots of Solutions for a Real Problem

Arthur Cole

Continuing yesterday's discussion of archiving systems, there certainly has been a lot of press lately regarding one of the more crucial data sets that need to be archived: e-mail.

 

Our own Carl Weinschenk recently pointed out that the White House's troubles locating its own missing e-mails offer a great case study when trying to convince the money people at your organization to invest in a good e-mail archiving solution. But the onus is on you to find the appropriate hardware, software and/or services needed to handle what is likely to be an ever-expanding mountain of data.

 

According to one survey by Osterman Research, the average user sends and receives upwards of 170 e-mails per day, with more than a third using their own personal accounts to conduct business -- a practice that increases when enterprise networks go down.

 

The good news is that, on the hardware side at least, storage is both cheaper and easier to set up than ever before, according to a recent article in Processor. So the trick is on the management side. What e-mail is to be preserved? For how long? How is to be retrieved? And so on.

 

For that, there are a number of solutions, such as EMC's EmailXtender and DiskXtender for Windows, which offer not only archiving but audit, analysis and electronic discovery tools as well.


 

Those of you using the IBM System Storage DR550 have a new option in the form of Lighthouse Global Technologies' E-Trail digital archive suite. The system offers a robust tool that helps transfer stored e-mail from the server plant to lower-cost storage, plus a full suite of regulatory and compliance tools.

 

There are also any number of service providers, such as MessageOne, that offer everything from archiving and recovery to storage management and security.

 

When it comes to lost e-mail, the legal ramifications of the White House have yet to play out. But in the age of Sarbanes-Oxley, the penalties for everyone else are all too clear.

 

P.S.: The folks at CDW wanted me to point out that the data on business continuity trends highlighted on Monday's blog came from the Economist Intelligence Unit. My apologies for any confusion.



Add Comment      Leave a comment on this blog post
Apr 19, 2007 6:02 AM Roger Matus Roger Matus  says:
Stephen Spence is right. You cannot get rid of email because copies of it may exist in the PCs, servers, BlackBerry devices, and paper print outs of both senders and receivers. Does that mean that it is not worth the trouble to archive?What archiving does is that it makes it easier for the defendant to quickly find the information he needs. Not too long ago, a corporate counsel for a publically traded company told me that he had to collect the hard drives from every laptop of every employee. He duplicated the drives and downloaded the email. The time, expense, and disrtuption caused by the process vastly exceeded the most expensive archiving system he had seen.Roger MatusBlog: http://www.DeathByEmail.com Reply
Apr 19, 2007 8:08 AM Stephen Spence Stephen Spence  says:
Whether from the White House or Intel, the all too common refrain these days is: " we seem to have lost our e-mails, very sorry about that". The truth is that you can almost never fully delete an e-mail message. If not properly preserved in a searchable index, it might be very difficult and expensive to find, but you can never ensure that e-mail messages are deleted. CC's, BCC, and forwarding alone result in uncontrollable copies being distributed within and outside the organization. You have to try very very hard to destroy e-mails, but there's almost no point, since it's futile. Check out "E-mailGate: A Failed Policy, Process or System? (Or, something far more sinister?)" on http://spenceatnorthseas.blogspot.com/ Reply
Mar 8, 2013 3:24 AM email filtering services email filtering services  says:
After so much of development Email archiving and easy access remains still problematic. Spam mails are another part that takes away the vital storage so email filtering services can reduce the problem. Reply

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