Where Are the Dell Ubuntu PCs?

Lora Bentley

Dell has barely begun taking Ubuntu PC orders, and already customers are beginning to wonder.

 

SeekingAlpha's Joe Panettieri says he placed his order Memorial Day weekend, and all he has to show for it thus far is a weird alert about Dell order system maintenance and news that his PC will be delayed.

Are the systems fully tested? Does Dell have enough components on hand? Frankly, I'm not sure.

Not that he's lost faith in the computer maker or its Linux efforts, of course. The wait isn't a big deal, according to Panettieri, because the PC isn't essential to running his business. But he does see the delay as "strange" coming from a direct-order company.

 

And he's not alone. Dell's same old customer-service woes are still rearing their annoying heads. As Panettieri says, the "process ... requires a bit of polish."



Add Comment      Leave a comment on this blog post
Jun 14, 2007 8:56 AM Ben Watson Ben Watson  says:
What delay?? My Dell XPS 410 running Ubuntu 7.04 came without any delay. Lots of other people have been raving about their new Dell Ubuntu machines, so what's the problem? It would seem that the issue with Mr. Panettieri's order is an isolated incident. Reply
Jun 15, 2007 8:26 AM Leo Leo  says:
Hi LoraJoe posted an update, apparently it was just a short delayhttp://hardware.seekingalpha.com/article/38362Cheers,Leo Reply
Jun 17, 2007 2:04 AM dell-ubuntu dell-ubuntu  says:
same here. i was told in email that laptop will ship in 2 weeks but i got mine in a week. i ordered the ubuntu laptop - inspiron e1505n. only issue was the resolution not correctly set but this issue is widely known to many and its just a one-file-download away. works great. i believe ubuntu is ready for mainstream and i voted with my wallet. Reply
Jun 18, 2007 9:02 AM Lora Bentley Lora Bentley  says:
That's good to know. Thanks for the update! Reply
Jun 20, 2007 11:34 AM dave b dave b  says:
I will move over to Linux when we can get some interoperability with some of my graphics progs, AI, Corel etc.I thought how nice ready to roll servers lap tops etc, try asking Dell tecky questions, DUMB.Not a sensible answer any where. maby onedaySo if any one has any answers out there please contact me. Reply
Jun 24, 2007 6:50 AM intrepi intrepi  says:
Dell has not articulated as to where it is making it's PC's available with Ubuntu installed. It is not available anywhere outside the continental US as it took a lot of pushing and prying to get an answer out of Dell. Needless to say Dell is only offering specific PC's with Ubuntu, not all nor are these limited offerings made available to everyone. Dell got caught with it's pants down and are now trying to see how quickly they can get them up before somebody realizes Dell has been playing a marketing game with everyone to see how warm the water was. My response after hoodwinking my vote is either put up or shut up but pretending to avoid people outside US markets is going to cost Dell in ways they may live to regret. Take a crap or get off the pot, time to ante up to the bar and provide us with some information as to Dell's decision on limiting their market to the United States. Reply

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