The New PC for the New Enterprise

Lora Bentley

Dell has barely begun taking Ubuntu PC orders, and already customers are beginning to wonder.


SeekingAlpha's Joe Panettieri says he placed his order Memorial Day weekend, and all he has to show for it thus far is a weird alert about Dell order system maintenance and news that his PC will be delayed.

Are the systems fully tested? Does Dell have enough components on hand? Frankly, I'm not sure.

Not that he's lost faith in the computer maker or its Linux efforts, of course. The wait isn't a big deal, according to Panettieri, because the PC isn't essential to running his business. But he does see the delay as "strange" coming from a direct-order company.


And he's not alone. Dell's same old customer-service woes are still rearing their annoying heads. As Panettieri says, the "process ... requires a bit of polish."

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