Outage Results in Class Action Suit Against Research In Motion

Lora Bentley

When it rains it pours for Research In Motion. As if the BlackBerry maker didn't have enough on its plate with the impending release of the new mobile operating system and the legal battle over the BBX moniker, the company is also facing a class action suit over the service outage a few weeks ago.

 

InformationWeek reported the three-day outage was the worst in company history, and a group of customers are suing the company as a result. (The consumers are among those who recently won a false claims lawsuit against Reebok regarding that company's EasyTone shoes.) Apparently, RIM's offer of $100 in BlackBerry Apps for those affected by the outage was not sufficient. Who can blame them?

 

Writer Ed Hansberry indicates this may be the beginning of the end for what once was the industry-standard smartphone for business. And as much as I love my own BlackBerry (I'm not the biggest touch screen fan), he's probably right. Customers are moving from BlackBerry to Android devices or iPhones in droves right now because their BlackBerrys can't do everything the newer platforms boast.

 

RIM has its work cut out for it if it wants to catch up.



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