Videoconferencing's Hidden Benefits

Lora Bentley

My worlds are colliding again.

 

Last month, an open source health records system did it. This month, it's an open source recording platform that businesses use to record VoIP sessions and other records that they must retain for compliance purposes.

 

OrecX, based in Chicago and headed by co-founders Bruce Kaskey, Steve Kaiser and Bruno Haas, offers several versions of its product, called Oreka. Some of them are compliance focused and others are geared toward improving the performance of call center representatives.

 

Oreka GPL is the open source version. As of this writing, the company's Web site reports 31,768 downloads of the free software. It allows users to "record and retrieve calls via a browser based interface," the Web site says. TMCnet.com's Greg Galitzine recently spoke with Haas. He indicated that the company wants to take the cost-prohibitive element out of voice recording technology and provide a product that is easy to install and use. That's exactly why open source is a good fit.



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