E-Mail Management Still Presents Legal, Efficiency Risks for Many

Lora Bentley

New research from AIIM reveals "a third of organizations have no policy to deal with legal discovery and 40 percent might need to search backup tapes [for] e-mails that might be relevant to litigation." And this comes after the Federal Rules of Civil Procedure addressing discovery of electronically stored information (ESI) have been in place for more than two years.


The AIIM study, sponsored by EMC and ASG, also found only 19 percent of respondents can move important e-mails to a document or e-mail management system. Most either resort to storing them in personal Outlook folders or printing them and storing them as paper.


But the results reveal that the problem with e-mail is more than a legal discovery one. AIIM Director of Market Intelligence Doug Miles says"

"Finding and recovering past e-mails is cited as the number-two problem with e-mail as a business tool -- after sheer overload' at number one. Given that most people spend more than one and a half hours per day processing e-mails, this is a major efficiency issue."

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