Web 2.0 collaboration systems are working their way into the enterprise, according to a new study from Nemertes Research. Eighteen percent of the 120 IT execs interviewed for the study say their companies are using blogs, according to internetnews.com. Thirty-two percent are using wikis and another 23 percent have RSS feeds.
However, most of those surveyed -- whose companies average $10 billion in annual revenue -- are wary of deploying open source blogs, wikis or other collaboration systems. The story says 55 percent are concerned about the support and continuing maintenance costs that usually accompany open source, so they are opting for collaboration solutions for established vendors like IBM and Microsoft.
Nemertes Research principal analyst Irwin Lazar points to a "clash of cultures" -- the open source projects offering their code and saying "do what you want with it," and the larger companies for whom open source often presents real compliance and security issues.
Olliance Group's Andrew Aitken, on the other hand, believes "the support issues will be addressed," the story says. Aitken indicates that many consultancies are "building up open source practices to help address the support issue."