A few months ago, I wrote about the growing need for business process professionals, observing that a lack of these skills keeps process improvement projects from scaling throughout a company, thus limiting business process management's positive business impact. I shared some fine advice from Forrester Research analyst and BPM expert Connie Moore, originally published in her Forrester blog, on how organizations could foster these skills.
One of her tips that I didn't share in my post was to encourage employees to take courses. Noting that IBM has worked with more than 100 universities worldwide to develop courses in BPM and related topics, she wrote that "these and other courses are available from business schools, engineering schools and community colleges." This approach is especially effective for organizations that want to systematically build skills on a large-scale basis, she said.
As further proof of the importance of BPM training, Moore's Forrester colleague Clay Richardson names it as one of his five key BPM trends for 2011. Writing on Information Management, Richardson says he's been researching the options for BPM certification programs and mentions one offered by the Association of BPM Professionals (ABPMP) that impressed him with the "depth and organization of the topics presented in the exam," calling it "an effective exam for validating for real-world BPM experience." He suggests these kinds of certification programs can help organizations address gaps in process skills.
Richardson's four other trends: