One of the best ways to derail a tech initiative is to downplay employee training efforts.
A common error, duly noted by CRM expert Barton Goldenberg in a recent interview with IT Business Edge, is starting out strong with training efforts but then neglecting them before users fully buy into the value of a new technology.
Training is beginning to take on even more importance, with companies using it as a key perk to retain employees, says a recent CIO Today article. It may also make more sense to train existing employees rather than hiring a young gun with the latest skills -- which may or may not remain relevant over the long haul.
The smartest approach to training, says an expert in the article, is one which blends several different methods of learning, including live classroom instruction, e-learning and possibly virtual meetings. To wring out the maximum ROI -- not the easiest task, notes Gartner-- utilize vendor resources as much as possible, the CIO Today article advises.
A recent Baseline article details a successful e-learning effort by clinical diagnostics provider Dade Behring. The OnDemand Software platform that the company uses allows software developers to create role-specific training modules in multiple languages -- a huge plus for Dade Behring, which employs 3,000 workers of varying nationalities. Internal developers work with staffers from OnDemand Software to produce instructional content.
As recommended in the CIO Today article, the OnDemand Software platform incorporates several different methods of learning, including face-to-face classroom sessions.