Too Busy to Check Voice Mail? No Problem with New Services

Ann All

Voice mail can mean the difference between landing a deal or losing it at real estate firm Boston Realty Advisors.


So the company's 28-year-old founder recently hooked up all 30 of his employees with SimulScribe, a service that, for $15 a month per user, transcribes voice messages into text files and e-mails them to users. The result, says the founder, is a more efficient workforce.


SimulScribe is one several services designed to streamline voice mail that are featured in a recent Inc. article which, rather unfortunately, refers to them as "voice mail 2.0." While the 2.0 terminology sets our teeth on edge, we agree that the services sound useful, especially for companies where employees are often on-the-go.


The founder of a start-up called GotVoice tells Inc. that the target demographic for his company's service -- which uses an automatic dialing system to log in to multiple voice mail accounts, records the messages, and e-mails them to users as MP3 files -- is "anyone who's busy, can't miss a call, and hates to check messages."


That description -- while it could apply to folks at a company of any size -- seems especially likely to be true for SMB employees.


Not surprisingly, these services are part of a broader market trend. Analyst firm In-Stat recently predicted that traditional voice mail systems could exit the market within two-and-a-half years as companies opt for more robust unified messaging systems.

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