So is the wiki a killer productivity tool, a Web plaything that will appeal only to the geeks among us, or an application that may be more trouble than it's worth in the enterprise?
As with most emerging Web technologies -- not to mention more tried-and-true apps -- the answer is likely to vary from company to company.
Some converts to the wiki claim to have reduced their e-mail by up to 30 percent and boosted collaboration among workgroups -- often without IT's approval or even knowledge. Yet other wikis have seen low adoption rates, perhaps because potential users are too intimidated by or distrustful of them.
Seeing an opportunity in expanding wiki functionality, JotSpot is souping up its wiki software with a calendar, spreadsheets and word processing. We agree with Nick Carr on this one. Why mess with one of your product's most vaunted features: its simplicity?
And for those who insist that wikis will do away with the meaningless messages that are the scourge of so many inboxes, we contend that those will continue to at least some degree in any office with politicians and/or pranksters -- and we don't know of too many offices that lack those.