Tale from the SMB Outsourcing Trenches

Ann All

Just a few weeks ago I wrote about SMBs and outsourcing, providing links to a number of articles, including one that illustrated the kinds of cost savings SMBs could expect to achieve by outsourcing different types of services and another that listed suggestions for companies considering outsourcing.

More valuable information on outsourcing is contained in this eWEEK piece, penned by the owner of a public relations company who describes how her SMB moved from employing a full-time pro to handle its IT, to a piecemeal approach of using a hosted e-mail provider supplemented with a variety of free services, to finally settling on a national provider that offer soups-to-nuts IT services.

This approach saves her company about $180,000 a year, writes the author.

She condenses her advice down to three points:

  1. Check references and select a reputable provider. (D'uh, right? She provides a link to a handy site that lists and ranks global managed service providers.)
  2. Make sure you engage a provider that is willing to drill down into the details of any problems encountered, as her provider did with bouncing e-mails.
  3. Get a provider with enough staff and customer support resources to provide quick responses to questions. She suggests finding one with a well-executed eSupport program.

Add Comment      Leave a comment on this blog post
Jul 23, 2008 8:05 AM pete murray pete murray  says:
Paul at J-Curve Technologies handles my SMB tech support. It has blow away our bottomline and increased customer satisfaction. Reply
Jul 29, 2008 9:19 AM Susanne G. Susanne G.  says:
Altho helpful, it's interesting to note that the PR agency reps the Managed Services company she raves about Reply

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