Almost half of all U.S. SMBs have never outsourced any business activities, according to Susquehanna Financial Group. But a growing number of them are considering it.
And why not? A key benefit of outsourcing, touted by the likes of GE, is how it can free up valuable time and resources normally spent on routine tasks for more strategic activities. No one benefits more from this kind of focus than the leaner organizations typical of SMBs.
What's more, SMBs tend to be more satisfied with their outsourcing initiatives than their big business counterparts, possibly because their requirements tend to be less complex.
So, how exactly do SMBs determine if outsourcing is right for them? Asking themselves five questions, as suggested in this PC Magazine article, is a good start. The article also encourages SMBs to consider working with small local tech support firms that may be a better cultural fit for them than either an offshore firm or a big domestic provider.
A CIOUpdate columnist suggests that SMBs should employ a decision-making process that involves many of the same considerations as their larger brethren. What are you trying to accomplish and why? How will you determine success? How important are these outcomes?