Everyone seems to want to put a price tag on software-as-a-service, from traditional software vendors who insist that SaaS carries hidden costs, to analysts who say that the size of a business using SaaS makes a big difference, to prospective customers who just want a better handle on what they can expect to pay.
So a recent CIO Today article that offers cost breakdowns for several SaaS solutions from Salesforce.com, NetSuite and a provider called OrderMotion caught our eye. The article does a nice job of attempting to compare costs not just for core pricing, but for add-ons like storage and support, which is where some folks say "hidden" costs are most likely to manifest themselves.
The most interesting comment by the author, by far:
"Based on my talks with both companies, my impression is that pricing is not written in stone. Flexibility above all prevails."
Flexibility, huh? Sounds like a sharp negotiator just might be able to get themselves a deal. Just remember that cost isn't everything. Those shopping for SaaS solutions should include such factors as vendor security, reliability, integration capabilities and governance into their evaluations as well.