SaaS: One Man's Fright Is Another Man's Caution

Ann All

Are companies "scared" of software-as-a-service?

 

That's the contention of SaaS vendor Crownpeak, quoted in Phil Wainewright's ZDNet blog. How else is one to interpret the CEO's reference to IT's concerns over what he calls "mythical objections" about security, platform, control or "some other alleged shortcoming"?

 

His company sells on-demand Web content management solutions, which he says are not as readily accepted as SaaS software for CRM or Web analytics. Crownpeak is evangelizing the SaaS concept in media and analyst briefings.

 

While we agree that IT managers can be resistant to change -- thus the adage about never being fired for buying IBM -- we also don't think there is anything wrong with asking lots of questions about a new and relatively untested solution.

 

Security should be a primary concern when anything new is added to the IT mix, whether it is provided by on-premise staff or a third party. While you're at it, find out about reliability, long-term costs, integration with other systems, etc.


 

That said, one of the strengths of SaaS is that it allows companies to try something new without spending lots of money -- and thus locking in to a solution even when it isn't working out, simply because it's too expensive to trash.



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