Alignment, staffing and culture are often more critical than software and apps
Topic: Strategic Planning
Topic: IT Best Practices
A good measure of an organization is the interaction and balance among the Sales, Executive, Technology, and Administrative departments of a company. A CIO who can communicate at the executive level, build technology infrastructure, actively lead change to prepare for future business needs, and enhance and coordinate deployments in support of sales efforts is ready to lead in process change. Ideally, the CIO should also be a innovator and a visionary.
Because so much of today's work relies on technology, the CIO naturally becomes a key player in process and performance improvement. New opportunities and technologies are making process automation, improvement, and management easier and more robust.
Companies who do not involve their CIO heavily in the improvement process need to do some soul-searching. Do they have the right CIO? Do they have a corporate culture that doesn't foster teamwork and camaraderie? Are there other issues within their executive leadership team inhibiting teamwork?
A great team working together to make things better - isn't that what everybody is looking for?
Rick Chin
Manager, Solutions Marketing
Interactive Intelligence
I think it's important to highlight these two aspects of the CIO role: Process Improvement/Innovation & Technology Improvement/Innovation.
However, should business be pushing to split these roles into different positions? Or, should businesses be looking for a CIO candidate who can effectively crossover and see how these two things are ultimately connected and interdependent?
In my mind, saying: "Some CIO's will be more focused on the technology and other CIO's will be more focused on the process, so we should make two different roles for these different types of executive styles..." is ignoring the fact that there is a gap to be bridged.
Segmenting the management of these two tasks which are inherently connected in my mind will, if anything, only lead to more red-tape and bureaucracy within the realm of IT. Instead of two partners who work in synergy, it's more likely you will have two rivals competing for pull and resources. And still, the question: "Who then bridges the gap between the process and the real world implementation of the process (the technology)?" goes unanswered. Do these two roles then role up under yet another more senior executive who then must reconcile these two initiatives?
In my mind if, as a CIO, you are not able to identify the need to effectively balance the process with the technology such that the latter meets the needs of the former while being mindful of the real world technical and financial limitations that exist for the latter - you shouldn't be the CIO.
At the very least, anyone in a CIO position who does not have maintaining that balance as their primary goal within the business should re-evaluate their goals.
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Hi,
Excellent article. Innovation indeed. Great split of the roles. I wonder many CIO will think about that.
I really wonder how many really get time to the 'sleeves rolled up' approach of innovation. That the the ideal way to get it to be really innovative without being too g@@ky.
Regards
G