Newsletters Welcome, Guest Log In | Register

Business of Tech

Alignment, staffing and culture are often more critical than software and apps

About this Blogger RSS

Subscribe

Sign up now and get the best business technology insights direct to your inbox.

  • Daily Edge
  • CTO Edge Update
  • Business Tools & Templates
  • Aligning IT & Business Goals
  • Maximizing IT Investments

0

Playing the Waiting Game with Microsoft's Online CRM

Posted by Kachina Shaw Jul 13, 2006 7:14:14 AM

Will Microsoft's announcement of a year-long gestation for its upcoming online CRM offering hurt or help players Salesforce.com, SAP and Oracle?

 

On one hand, SMBs planning an implementation of one of Microsoft's competitors' online CRM services may find the news compelling enough to delay the decision, given the expected interoperability advantages. But if some analysts are correct in predictions that Microsoft Dynamics CRM Live won't launch for about two years, the fortunes of the Salesforce.com crowd should continue to rise. Remember, the hosted CRM market grew 30 percent in 2005 (vs. less than 14 percent for the total CRM market).

 

Microsoft's strengths: It can handle both the hot SMB market and the enterprise market, and it's entering at a time when competitive pricing and open source options are bringing many more data-hungry customers to the CRM table.

Add a comment Leave a comment on this blog post.

There are no comments on this post

The 8 Benefits of Adopting SFA

This checklist provides a list of the benefits sales force automation (SFA) brings; if three or four address pain points in your company, then you're probably ready to bring SFA into your organization.

Strategic IT Planning & Governance Best Practices Guide

Use this guide — along with the more than 60 templates included — to ensure the overall success of your entire IT department.

Learn more >

The IT Service Catalog Management Toolkit

Bridge the IT-business gap once and for all! A well documented IT services catalog is the conduit for IT services to the rest of the company.

Learn more >