Alignment, staffing and culture are often more critical than software and apps
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Julia Thornton
says:
A copy of the research report that this article refers to ("The CEO guide to selecting effective suppliers" by Professor Leslie Willcocks, Sarah Cullen and Dr Mary Lacity) can be downloaded from the LogicaCMG website at this link: http://www.logicacmg.com/uk/350236490
Topic: Outsourcing
Staffing options to meet shifting customer and business demands in the global marketplace
Blog: SaaS Is Outsourcing Alternative for Some Companies
Article: 2010 Expected to Bring Careful Growth in IT Spending
News: Survey: Fewer Companies Outsource App Development in 2009
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Good highlight on one of the most difficult aspects for clients to recognize. For those who have pursued certification as an outsourcing professional, they know that no deal is a good deal unless it is mutually beneficial. In other words if both parties can't switch shoes in the deal walk away. To providers, I offer one key lesson. Do not take a deal unless it is going to be a marketing stroke of genius for you. That means you win through great service and accolades not by the simple generation of revenue (or loss as the deal may have it).