It's easy to judge IT's general opinion of users who bring consumer technologies into the workplace by the most common names assigned to those folks: "rogue" or "shadow" users.
The assumption one can read into these terms is that they are sneaks who willfully circumvent IT, with no concern over how it might affect security or other broad corporate concerns.
ZDNet blogger Dion Hinchcliffe recently pointed out that because every company has "shadow" users, CIOs must decide whether they want to be seen as a good cop or a bad cop in how they respond to them.
First, however, maybe IT should analyze why users turn "rogue" in the first place.
It could be that they are a sign of a so-called computing generation gap. Having grown up using things like peer-to-peer technology, younger workers want to do so at the office as well as at home, says Capgemini.
Kids today, what are you going to do? Give them Google Gadgets and hope that makes them happy?
That's a cop-out, however, and doesn't acknowledge a fact that TechRepublic blogger Ramon Padilla makes in a recent post: IT creates -- or at least encourages -- rogues by not being responsive enough to their needs.
Padilla offers some advice that should go a long way toward smoothing relations between IT and the rogues: Give users a more active role in IT decision-making; execute on their good ideas; and implement IT service management frameworks such as ITIL or COBIT.
Good suggestions, all. But the first and most important step is for IT to admit it might be part of the problem.