Give SMBs What They Want: IT Management

Ann All

It would be simplistic -- not to mention just plain wrong -- to assume that SMBs have only basic infrastructure needs.


As a recent column written by a Quocirca analyst points out, more than half of SMB employees use PCs. Not only that, but most SMBs have workers in more than one location, and nearly two-thirds of them allow external parties such as customers or partners to access their IT systems.


And we've blogged before about SMBs' interest in wireless connectivity, unified communications and other advanced networking capabilities.


Given this complexity, maybe it's not surprising that only a little more than 25 percent of SMBs report being satisfied with their IT management capabilities. The SMBs with no IT management tools are the least satisfied with their capabilities.


The SMBs reporting the highest degree of satisfaction with IT management are the 35 percent that outsource it to a third party. The larger the SMB, the more likely it is to outsource, according to the Quocirca research.


Yet only 42 percent of VARs surveyed by Quocirca offer IT management services. More should consider doing so, opines the analyst, noting that they can leverage high-end enterprise IT management tools to serve multiple SMB customers.


The analyst writes:

"Perhaps IT management services need to become a ubiquitous part of the supply of IT infrastructure and applications."

Makes sense to us.

Add Comment      Leave a comment on this blog post
Nov 2, 2007 12:43 PM Jim S Jim S  says:
There's more than just management of VAR offerings. There's the need to manage the VARs and help the SMB management make informed decisions regarding their IT architecture, strategy and sourcing. But a vast number of those SMBs can't afford a full-time CIO or CTO. There's a huge demand for part-time 'officers' willing to share their expertise and knowledge to help these companies make good decisions early. The rewards are equally high to those individuals who are willing to provide these services. The basic missing link is the lack of knowledge at the SMB management level that such resources can be had and wise enough to advertise for a part-time/contract CIO or CTO at an affordable price. There are resources out there, but it truly is a well kept secret to many. Reply

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