Firms Show Preference for Intra-Continental Outsourcing

Ann All

We recently wrote about Silicon Valley companies like HP and Intel that had decided to keep certain tasks -- a notable example being customer support -- closer to home rather than offshoring them to Asia.

 

Turns out they aren't the only ones deciding to confine outsourcing activities to the same continent.

 

A recent Economist Intelligence Unit study found that a third of European firms it surveyed were dissatisfied with the IT support they received from non-European firms. A whopping 90 percent of respondents said they preferred to outsource IT services on their own continent.

 

Only a third of the respondents planned to begin or expand IT outsourcing agreements with companies in emerging countries in 2007.


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