Alignment, staffing and culture are often more critical than software and apps
Topic: Business Case
Topic: Technology Evaluation
Topic: Cloud Computing
Software and data services are now viewed independently of distinct physical IT assets
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Business Case, Technology Evaluation, Vendor Management
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re: Fred Yeomans comment. Many others have said the same thing - its critical for success to work out what its actually going to do for your end users before just throwing it in.
http://blog.pentalogic.net/2009/10/sharepoint-barriers-to-end-user-adoption/