Don't Forget People Behind the Tech

Ann All

It may be tempting to view an IT guy's accidental deletion of records relating to a $38 billion Alaska Department of Revenue deal as a "stupid technician trick."


But that would be a mistake. In our experience, there is a common attitude in the IT universe that "technology will take care of everything" -- often accompanied by a lack of focus on the people and processes behind the tech.


In a recent IT Business Edge interview focusing on data quality in the health care industry, Portico Systems COO Sam Muppalla makes a point that bears repeating:

"... It isn't just about technology; It's about business processes and people and how to enable them."

That statement applies to just about any tech implementation, from BI to SOA to BPM. Sure, automation is great. But you can't automate everything. And, really, would it make sense to do so?

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