Comcast Tries to Entice SMBs with New Services

Ann All

Cable operator Comcast is making a bid for the business of SMBs by bundling services including corporate e-mail and document sharing with its high-speed Internet service, reports Newsvine. Comcast will also provide round-the-clock tech support.

 

Comcast will employ Microsoft technology, including Office Outlook 2007 and Microsoft Exchange Server 2007 , to enable users to jointly access calendars and track tasks in the office or while traveling, something SMB employees do quite frequently, according to a recent Computing Technology Industry Association survey.

 

The e-mail and document sharing services won't cost any extra for broadband customers with two to eight users. Additional users will cost either $3.99 or $6.99 each, depending on the desired features.

 

Comcast, which has lots of residential customers, created a division called Business Services about a year ago. The president of that division estimates that there are some 5 million SMBs with 20 or fewer employees in Comcast's footprint.

 

The new services are part of a larger play for SMBs, including VoIP. Earlier this year Comcast unseated Vonage as the country's largest provider of VoIP services.



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