We've blogged before about business users that sometimes leave IT out of the loop, a phenomenon that appears to be becoming more common with the growth of easy-to-deploy technologies like Software-as-a-Service.
So it's not exactly a big surprise to get a piece of research that confirms it. According to Forrester Research, 25 percent of non-IT executives directly select tech tools on their own or more often than their IT executives. Twenty-five percent of respondents negotiate directly with the tech vendors or manage the vendor relationships.
A Forrester analyst tells CIO Insight that many IT departments are so embroiled in complex projects such as system architecture that they don't have time (and maybe resources, we'd add) to deal with all of the business needs. As we wrote earlier, the analyst confirms that SaaS and business process outsourcing make it considerably easier to buy and manage tech services.
The analyst predicts that the number of non-IT execs buying technology will drop to 18 percent by 2010, noting that they will be all too happy to return purchasing duties to IT. "That's what they want, because it's a pain," he says.
Like other analyst firms, including the Yankee Group, which earlier suggested offering users more tools to help them configure workstations to suit their needs and establishing wikis or other forums for users to swap tips on working with unsupported but popular technologies, Forrester advises that the best approach is "help(ing) them move in the direction they want to to go."