While business intelligence is much in demand, results do not always live up to expectations -- based on recent research that indicates that 87 percent of BI projectsfail to meet their original objectives and nearly 25 percent cost more than budgeted.
Fifty-four percent of British tech execs surveyed by the National Computing Centre reported that end-user satisfaction levels met or exceeded expectations, reports Computerworld UK. Nearly a third of respondents categorized BI as "slow," and more than a fifth said data did not reveal important insights.
Despite this, two-thirds of the respondents said that BI improved business performance, and 54 percent intended to expand their company's use of BI.
Sounds like a case of overly heightened expectations, which is a problem with any heavily hyped technology.
The managing director of the National Computing Centre stresses user education, noting that "like most process changes, cultural issues around deployment can be a significant barrier."
BI sometimes seems to bring festering "us vs. them" issues between IT departments and business folks to a head. As discussed on accountingWEB, some accounting professionals resort to circumventing IT, using workarounds to get data into their desired state. What comes through clearly in the back-and-forth debate over whether accountants should take IT matters into their own hands is the need for both sides to try to meet halfway.
Many experts agree that business should own BI initiatives. With such ownership, though, comes the responsibility for making IT aware of its needs. IT's job is to listen, and to do what it takes to fulfill those needs.