All Is Well in ITIL Universe

Ann All

As the release date for the new version of IT Infrastructure Library (ITIL) approached, Gartner warned late last year that tensions between three companies that issued accreditation exams could lead to development of an alternate ITIL scheme.

 

This could obviously confuse ITIL users, some of whom were already struggling with implementation of the IT service management framework, not to mention put off companies that were considering whether to adopt ITIL.

 

So it's good news to see that the three firms -- APM Group, Exin and BCS-ISEB -- have been able to resolve their differences, according to this IT Week article. They will all continue to offer ITIL accreditation examinations and will unite behind "a single certification scheme and syllabus" in time for the release of version 3 of ITIL, due in April, says APM Group's managing director.

 

The upcoming version of ITIL will reportedly be leaner (five books instead of the current eight) and more focused on the entire organization rather than simply the operations department.

 

It will also make the concept of IT service management far more friendly to the broader business by stressing well-known business concepts such as ROI in addition to IT-centric ideas like infrastructure management and software asset management, according to a ZDNet blog.



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