Alignment, staffing and culture are often more critical than software and apps
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When I first wrote about a company called FinancialForce.com, it was in the context of how the always-on collaborative approach of Salesforce.com's Chatter software, which the company uses, affected ... More >
Earlier this week I wrote a post about the growing momentum to embed collaborative features into enterprise software applications. Companies seem keen to find a collaborative middle ground by facil... More >
Yesterday I wrote a post about three essential skills for business analysts , citing a post by Brad Wray on the Enterprise Architecture and Business Analysis blog and a story I wrote for which I i... More >
Sheesh, when I'm wrong, I'm wrong. In a post from earlier this month about a project in India to establish a BPO center in one of the country's prisons, I called it a progressive idea to give inmat... More >
When I spoke recently with Andy Bookless, director of Government Services for Harvey Nash and project lead for the Harvey Nash CIO Survey 2010, which the recruitment consultancy produced in cooperati... More >
I've been a long-time advocate of Pervasive is among the thinning ranks of vendors on the Magic Quadrant . Plenty of smart folks agree. When I interviewed Jeanne Ross, director of the Center for Inf... More >
There's a growing angst among IT professionals that cloud computing will eliminate large numbers of tech jobs. The truth is a bit more nuanced, as I wrote earlier this year. The cloud will lead to a... More >
In the past month or so, I've written about the need for CIOs to put themselves out there and get involved with more customer-facing activities instead of focusing solely on internal business impro... More >
IBM has been on an acquisition tear since Sam Palmisano became its CEO in 2002, as this Network World article points out. Big Blue spent some $14 billion to purchase 70 companies in that time fram... More >
Considering Forrester Research's recent harsh take on SAP's NetWeaver middleware , which IT Business Edge contributor Loraine Lawson wrote about in a post that sounded a little like a high-tech soap... More >
Both IT Business Edge contributor Don Tennant and I have written about age discrimination in the technology industry. In a post about OurExperienceCounts, a new job site geared toward older tech pro... More >
A few months ago I wrote about a trend that appeared to be gaining steam, the addition of collaborative features to business process management software . I noted that there's "a growing recognition... More >
If there's one thing Steve Jobs isn't interested in, it's consensus. From the early days of the Mac to his recent vocal disapproval of Flash, Jobs stays true to his vision like few other figures in t... More >
SAP has a list of lessons learned from its long-delayed Business ByDesign on-demand ERP software. It wants to put some of those lessons to work with a new on-demand CRM application called Sales On-De... More >
I recently interviewed Toby Richards and Mark Yolton, the folks responsible for heading up online communities for Microsoft and SAP, respectively, and I've also had the pleasure of interviewing Vida ... More >
Some of the most spectacular outsourcing failures in recent months have involved large and lengthy contracts, like the state of Indiana's canceled 10-year, $1.3 billion deal with IBM, which is now... More >
Companies that employ holders of H-1Bs or other visas that allow American companies to employ foreign workers often claim this hiring strategy is necessary because there simply aren't enough U.S. tec... More >
I'm not at Sapphire Now , SAP's huge event taking place simultaneously this week in Orlando, Fla., and Frankfurt. Instead I'm having phone meetings with harried SAP executives (one of whom confessed... More >
Remember the old Paul Masson commercials with Orson Welles featuring the master thespian intoning, "We will sell no wine before its time"? SAP has been using essentially the same line to exp... More >
Not many IT professionals consider outsourcing a laughing matter. Yet NBC is playing it for laughs with "Outsourced," a show slated for the fall TV lineup that's described as "a comedy where the Mi... More >
During the downturn, companies were understandably preoccupied with market forces that could put them out of business. If they thought about employees at all, it was probably in the context of trying... More >
Despite commenters who accuse me of being a "shill for India" because of what they see as my pro-outsourcing bent, I don't think outsourcing is always or even usually the the right way to address a ... More >
About a month-and-a-half ago, following my discussion with Toby Richards, general manager of Community & Online Support at Microsoft, I wrote a post in which I asked the question: Are social r... More >
We reporters sometimes get a little full of ourselves, particularly when we cover the same topic or topics over a long period of time. I sometimes find myself snarkily thinking, "Well, d'uh" when a s... More >
Sheesh, is anyone happy with their current IT employment? A couple pieces of recent research suggest that droves of discontented workers may see the improving economy as the impetus they've wanted ... More >
Last month I wrote about some of India's challenges in retaining its position as the world's go-to location for offshoring. While India (and China too, which is also mentioned in my post) have huge... More >
Is the CIO role at risk of being marginalized by the CFO? Some folks certainly seem to think so. A few weeks ago IT Business Edge contributor Don Tennant discussed hearing a user testimonial p... More >
Last month IT Business Edge's Art Cole wrote a post about how the somewhere in the neighborhood of over 400,000 open IT jobs available in the U.S , with Gartner and Forrester Research among the indu... More >
Earlier this year, I wrote about the growing demand for business-oriented skills in all aspects of IT, even in areas as techie-tech as the data center. Industry analysts including Gartner say compa... More >
Yesterday I wrote about the government's somewhere in the neighborhood of over 400,000 open IT jobs available in the U.S inspired at least in part by its desire to recruit more younger workers to... More >
The debate over whether cloud computing is less expensive than traditional on-premise computing essentially comes down to how much more efficiently cloud providers can scale their virtualized infrast... More >
It's only been about three months since "Snowmageddon" essentially shut down the nation's capitol for several days, stranding many federal workers at home and unable to do their jobs. While some of t... More >
When I interviewed several folks for a story on enterprise prediction markets , one of the most consistently mentioned pieces of advice I heard was to involve as many people in the markets as possib... More >
IT metrics are like art. No one can seem to agree on what constitutes a good metric, but everyone seems to know one when they see it. And many people spend lots and lots of time studying them, discus... More >
Last summer I interviewed IBM's Phaedra Boinodiris about the company's Innov8, a "serious game" created to address a skills gap in business process management among business students. Providing an ... More >
Both I and IT Business Edge contributor Mike Vizard last month wrote about the problem of overly complex IT application portfolios. I spoke to Honorio Padron, the Hackett Group's Global IT Advisory P... More >
Last week IT Business Edge contributor Don Tennant wrote a blog post in which he shared his concerns that the IT work force increasingly is viewed as a commodity, not only by executives who try to ... More >
One of the dozen trends included in my recent slideshow of 12 trends that are shaping the outsourcing market, contributed by the smart folks at consulting company TPI, was an increase in companies ... More >
The other day I was griping about our content management system, an activity I and other editors indulge in fairly regularly, as do members of our small IT staff, who probably get sick of telling us ... More >
Over the past year and a half, there was an ongoing debate about whether the shattered economy would help or hurt the outsourcing business. While some folks believed outsourcing would suffer right al... More >
Every once in a while, I read about something that requires no elaboration from me, so perfectly does it make a point. That's how I felt today when I encountered a story about a city of Los Angeles a... More >
Back in September I shared some of Web Strategy blogger Jeremiah Owyang's thoughts regarding social CRM , including his contention that companies would be challenged in their efforts to offer supp... More >
The debate over health care reform was unquestionably ugly. However, it'll look downright genteel compared with the firestorm that will likely follow if Congress decides to move forward on immigratio... More >
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