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Ann All

December 2009

December 31, 2009

H-1B Visas and More in Democrats' Sweeping Immigration Proposal

Even many foes of the H-1B visa (the rational ones, anyway) support the idea of clearing a path to permanent residency for talented graduates of U.S. universities. In a nutshell, that means making i... More >

December 30, 2009

Social Tools Will Change Business, but How?

In reading a recent Forbes interview with Gartner CIO (cool name alert) Darko Hrelic, I was at first taken with the interviewer's reference to him as a "chief collaboration officer," yet another ... More >

Big Guys Rule E-Commerce Roost

The Internet was supposed to level the playing ground for small businesses hoping to compete against retail giants. But it largely hasn't turned out that way. While a Web site can work wonders for a... More >

December 29, 2009

So Easy to Be Hard When Designing Technology

Whether or not you agree with Roger Sessions' estimate of $6.2 trillion for the annual global cost of IT failures -- and plenty of people don't agree with it -- I think many if not most people can ... More >

Good News, Bad News on IT Job Outlook

When it comes to hiring plans, any upward movement is good news. So it's not surprising that a new CareerBuilder survey indicating 20 percent of companies plan to hire folks for permanent, full-time... More >

Do We Need to Know Exact Cost of Failed IT Projects?

My post from last week on IT project failures gave a prominent shout-out to Roger Sessions, chief technology officer at ObjectWatch Inc., and author of "Simple Architectures for Complex Enterprises."... More >

December 28, 2009

Can Amazon Kindle Cut It for Business?

Santa sure was busy delivering Kindles this year , according to an Amazon press release in which Amazon CEO Jeff Bezos calls the electronic reader "the most gifted item in Amazon's history."   ... More >

December 23, 2009

Business Intelligence Making Strides, But Small Ones

As Christmas approaches, business intelligence projects are at the top of many executives' wish lists. BI is one of the areas on which they'll spend scarce funds in the coming year.   Not to go... More >

December 22, 2009

Failed IT Projects Cost Way Too Much, No Matter How You Crunch the Numbers

Just last week, I wrote about the Department of Veteran Affairs' efforts to improve the success of its IT projects , using a new system called the Program Management Accountability System (PMAS). Af... More >

December 20, 2009

Lack of Employee Engagement Hurts Business Performance

Companies are coming off a rough 18 months. So it's time to regroup, realign business objectives in light of the economic conditions and communicate them to employees. Yet that last step might be suf... More >

December 18, 2009

Making Women Feel Welcome in IT

I'm not sure how successful the European Union was with its effort to persuade more women to pursue careers in information technology . But the fact that such an effort existed in the first place is... More >

Bringing Social Media ROI into Sharper Focus

Sometimes a task can be so daunting we just keep putting it off, even though we know we'd be better off sucking it up and getting it done. When my in-laws downsized from a house to a condo, they got ... More >

December 17, 2009

Does IT Have Enough Staff for Recovery?

The good news: According to a widely disseminated Gartner survey, 62 percent of CEOs believe IT will be a "key element" of their companies' post-recession recovery. That's reflected in the 43 perce... More >

Who Wants the Cloud, and Why?

Looking ahead, most analysts are predicting healthy growth for cloud services over the next several years. IDC, for example, says cloud services will grow 26 percent over the next four years, becom... More >

December 16, 2009

Demand for Specialized IT Skills Changing Staffing Process

Yesterday I wrote a depressing post about The Hackett Group's prediction that nearly 2 million IT jobs in North America and Europe will be eliminated between 2000 and 2014, part of a larger group o... More >

Dell's IdeaStorm Reaches Out to Business

Earlier this week I wrote about how social networks can facilitate communication between corporate technology users , mentioning SAP's Community Network as a notable example. Networks like SAP's see... More >

December 15, 2009

The Danger of Overselling IT

In theory, Gartner's findings that 62 percent of CEOs think IT will be a "key element" of their companies' post-recession recovery plans is a good thing. It seems to suggest IT's star is rising in ... More >

Hanging on to IT Jobs in a Post-Recession World

Not long ago, I wrote a post about how cloud computing will eliminate some percentage of IT jobs . And it isn't just the cloud, of course, but other forms of outsourced and/or automated service as w... More >

December 14, 2009

Just Can't Quit Failing IT Projects? You May End up on Broke Mountain

It turns out government projects are a lot like love affairs -- and not because of their potential to end up in scandal and/or heartbreak. Check out this show-stopping quote from Roger Baker, the Dep... More >

Numbers Are In, and CIO Tenure on the Rise

On Friday, I shared results of a McKinsey survey that seemed to show CIOs worry that their job performance isn't meeting the needs of the business. But based on CIO tenure, which can serve as a sor... More >

Social Networks Bring Companies Like SAP Closer to Customers

One of the keys to making social networks work, companies are often told, is to offer users something of real value. That can include special promotions and similar sales offers. Dell, for one, has b... More >

December 11, 2009

CIOs Down on Their Own Performance

When I linked to McKinsey's fourth annual survey on IT spending and strategy earlier this week, it was in a post focused on the former topic. Like others, McKinsey found that many IT chiefs plan to ... More >

December 10, 2009

Quantifying Social Media Benefits Is Hard, But Not Impossible

Earlier this year IT Business Edge's Ken Hardin wrote a post about how hard it is to quanitfy the benefits of social media. It's frustrating for companies and will likely remain so, since some of t... More >

Social-Media Policy: You'll Know a Good One When You See It

Good social media policies are like good art. It's often hard to explain, but you know it when you see it. Which makes it pretty frustrating for companies trying to create policies for their employee... More >

December 9, 2009

The Tricky Business of Call Center Metrics

Not long ago, I wrote about a DataInfoCom webcast with Dick Hunter, the former VP of global consumer support services at Dell. I was fascinated with Hunter's forthrightness in discussing how Dell ... More >

Rethink Innovation for Long-Term Advantage

I recently wrapped an interview with John Hagel, co-chairman of Deloitte's (cool name alert) Center for the Edge, in which I asked him about Deloitte's findings that U.S. companies’ return-on-assets ... More >

Recession's Grip Loosens, But IT Budgets Still Feel Squeeze

Today I am sharing an excerpt from an actual discussion between a colleague and me that occurred several months ago when I was writing a post on IT spending. Colleague (after hearing much sighing fro... More >

December 8, 2009

Four Tips for Successful BPM Implementations

Earlier today I wrote about the likelihood that providers of business process management software would add more collaborative features to their products in 2010. I think it's a safe bet, given tha... More >

BPM Gets More Collaborative in 2010

Technology types sure are fond of their buzzwords. Perhaps one of the buzziest these days is "collaboration." (At least it's not an acronym.) Part of it is hype, sure, but there's also a growing reco... More >

December 7, 2009

Outcomes, not Effort, Growing Focus for Offshore Services Providers

In my April interview with Peter Allen, partner and managing director for Global Practices at outsourcing advisory firm TPI, he stressed the importance of offshore service providers offering solution... More >

FedEx Makes Smart Use of Sensors

About two months ago IT Business Edge's Mike Vizard wrote about the idea of embedded intelligence and how IT can employ it to add business value by attaching higher levels of automation to embedded ... More >

December 4, 2009

Cloud-Based BI Not as Simple as It Seems

When I wrote about the possibilities and possible pitfalls of cloud-based business intelligence , I focused largely on the technical (data transfer speeds, integration capabilities, etc.), thanks to... More >

December 3, 2009

CRM May Be Hype, but It's No Hoax

My colleague Loraine Lawson, who writes about enterprise integration issues for IT Business Edge, knows I love a good smackdown. So she sent me a post by Jerome Pineau provocatively titled "CRM is a... More >

December 2, 2009

Possibilities (and Possible Pitfalls) of Cloud-Based BI

Just last week, I wrote about Shaklee's positive experiences with cloud-based business intelligence , shared by CIO Ken Harris during a recent TDWI webcast. Harris' key indicator of success: The c... More >

Virtualization Party: Over Imbibing Can Create Costly Consequences

Virtualization is a lot like drinking at a college keg party. At first, you hang back, exercise caution and see how you handle it. If you enjoy positive effects (easier to talk to people, makes you a... More >

December 1, 2009

2.0 Technologies Make Companies Better Team Players

Companies are beginning to come around to the idea that 2.0 technologies offer real business value. As evidence we have reports from companies like Cisco , which attributes billions of dollars in be... More >

Employee-Owned Hardware: Happy Workers vs. Hapless IT

For at least 2 1/2 years, several of us here have engaged in an ongoing (albeit occasional) debate over the idea of providing a stipend for employees so they can purchase the hardware of their choice... More >

Are SaaS Updates Automatically a Good Thing?

Because I am a bookworm, my mother-in-law recently asked me if I want a Kindle for Christmas. Because I am also somewhat of a Luddite, I'm not sure I'm ready for one yet. (Apparently, I am actually a... More >

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