Alignment, staffing and culture are often more critical than software and apps
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As some of you may know, I once likened using Twitter to dating a smart, funny guy that all of my friends and family really like but with whom I just don't share much chemistry. In that post, I cited... More >
Earlier this month when I wrote about United Airlines' response to the Sons of Maxwell song "United Breaks Guitars," which had become a huge viral hit after the band posted it on YouTube, I focused o... More >
Lots of folks wonder whether Twitter is a communications tool or a collaboration tool. I'd probably peg it as a communications tool with a collaborative twist. That collaborative twist is how ... More >
As I've noted on more than one occasion, I have a love/hate relationship with Twitter. I haven't personally warmed to it after several months of regular use. But I have become far more open to its bu... More >
The cloud vs. on-premise question is shaping up to become the "chicken vs. the egg" of the IT industry. Folks in IT seemingly never get tired of discussing whether cloud-based services are more cost... More >
IT has its great debates: PCs vs. Macs, Windows vs. Linux and, more recently, cloud-based services vs. on-premise systems. There's lots of ongoing discussion, some of it pretty heated, about whether ... More >
I let out one of my frequent "d'uhs" when reading a recent silicon.com article. The gist of it: While improvement methodologies like lean and agile can help reduce waste in systems and software dev... More >
Most people agree there's no real place for yes men (or women) in forward-thinking organizations. Some folks appear sold on the value of no men (and women). Last summer IT Business Edge blogge... More >
Just yesterday I shared the expectations of Saugatuck Technology's Bill McNee that, beginning in 2011, we'll begin to see more large enterprises considering software-as-a-service for systems of rec... More >
I often wonder about America's priorities with immigration reform. As in the past, the current administration's efforts appear to focus first and most prominently on the nettlesome issue of illegal ... More >
A coworker referred to my interview with Saugatuck Technology CEO Bill McNee , published on Friday, as "dense." That was a nice way of saying "wordy." Because McNee and I covered so much ground, the... More >
It's a given that organizations want better collaboration, right? A passel of vendors, including Adobe, Microsoft, IBM and Oracle, sure seem to think so. They are rolling out lots of new collaborati... More >
Not too long ago, tired of seeing the value of my retirement account shed 25 percent every quarter, I took my investments out of stocks and opted for a conservative (and puny) amount of interest, pro... More >
About two months ago, I asked if any IT job would look the same in a decade as it does today. I seriously doubt it. Look at the CIO. Long considered a technical role, many experts say CIOs need to f... More >
It seems fairly obvious that a company's underlying support processes can make or break its customer-service efforts. Gartner thinks it's so obvious it scheduled late 2008 events focused on cu... More >
As I've written before, there's been a fair amount of hand-wringing over whether the U.S. educational system is keeping up with the shifting demand for skills driven by the global economy. That's why... More >
One of my coworkers complains that "innovation" is perhaps one of the most overused terms in technology, and also one of the fuzziest, rendered practically meaningless by its frequent use. It'... More >
I traveled quite a bit for my last reporting gig and belonged to a "conference clique" of folks who generally got together for drinks and/or dinner any time we attended a trade show or similar event.... More >
Back in May, I interviewed The Hackett Group's Honorio Padron and Erik Dorr about the growing gap between demand for IT services and available IT resources . Though this gap is a longstanding one in... More >
At this point, IT budget increases seem out of the reach for most. But are the worst of budget cuts over? A CIO.com economic impact survey administered in May shows sign of stabilization in... More >
OK, so earlier this week I wrote about companies' increasing use of social channels like Facebook and Twitter to ferret out potential talent. They also use such channels to research job candidates an... More >
I've never been that interested in Six Sigma, beyond thinking it would be cool to be a black belt in anything, even process improvement. A few years back, when I sat through several presentations wit... More >
When I gather information for a story, there is invariably overflow. Some of it isn't relevant, and some is too repetitive. But a fair amount of stuff gets excluded in the interest of keeping stories... More >
Talent recruiting seems like an inherently social activity, so it makes perfect sense to take recruiting efforts to social channels like Facebook and Twitter, right? The recruiters I interviewed fo... More >
Online social channels like Facebook, Twitter, MySpace and StumbleUpon make it far easier for customers to find information about your company. That's the good news. But here's a problem: It's also t... More >
The Obama administration appears to be making good on its goal of making government spending more transparent to the American populace, last week unveiling a USAspending.gov site that will track som... More >
On Friday, I wrote about the challenges presented by decades of American companies sending manufacturing work offshore. Among other things, widespread offshoring has left U.S.manufacturers ill prepa... More >
One of the most interesting stories I've written in the last nine months or so (at least in my opinion) was about prediction markets , Web-based applications modeled on stock markets that allow empl... More >
I never realized my dream of writing for "Entertainment Weekly" or a similar magazine, but occasionally my thwarted ambition surfaces with an odd pop culture reference. This is one of those times. In... More >
Not too long ago, while working on a freelance piece for a vendor that sells some pretty cool technology targeted to the financial services industry, I heard several interesting examples of automated... More >
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