Alignment, staffing and culture are often more critical than software and apps
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Back in September, I wrote a post wondering whether India was on the verge of becoming a hotbed of innovation, as consulting company Zinnov contended it was. According to Zinnov, a quarter-million In... More >
There's probably never a good time to be laid off, unless you've been secretly itching to get out of a job for a while and just couldn't bring yourself to make the break. With a layoff, not only does... More >
Earlier this week, IT Business Edge published an item about a new Federated Media service called ExecTweets that appears to be an effort to cash in on the burgeoning popularity of the microbloggi... More >
Poor customer service can lead people to do some crazy things, like virtually stalking a CEO. Instead of going through the usual customer service channels of company Web sites and/or call centers, ma... More >
Back when I worked as the "lifestyle" editor for a small daily newspaper, I produced several advertorial sections a year, including a big one on brides and everything bridal. But that kind of marketi... More >
Most observers agree that large and deep-pocketed technology vendors like IBM, Microsoft and HP will weather the current economic storm better than most, thanks to their global reach , well-establis... More >
When I interviewed CRM authority Paul Greenberg about companies incorporating social networks into their CRM initiatives, I asked why vendors didn't offer tools to facilitate this kind of interacti... More >
D'oh. Once again, technology makes it easier than ever to turn a snarky remark into a life-altering mistake. Less than a week after the Philadelphia Eagles fired a part-time stadium worker for... More >
Earlier this week I wrote a post wondering whether the federal government should attach any strings to bailout money given to U.S. companies in light of the fact that some banks are reportedly planni... More >
When I interviewed The Hackett Group 's Michel Janssen and Erik Dorr last month, they made a point that often gets forgotten when folks discuss whether offshoring results in a loss of U.S. jobs. For... More >
With all of the money going toward "stimulus" and bailouts of big corporations, and the financial markets still in a disarray that some experts say shows no real signs of abating (despite the ... More >
Is poor judgment a firable offense? Let's say not really poor judgment, like dating the boss' spouse, but questionable judgment like publicly airing grievances about the boss. I suppose neither is re... More >
As a lifelong cynic, I've never really believed that old saw, "The best things in life are free." Yet apparently lots of folks do. Look at all the great stuff Google gives away. For most of us... More >
The current awful economy is sending a lot of conventional business and financial wisdom flying right out the window. Back in October, some folks were predicting that the sinking economy would... More >
IT Business Edge offers a number of calculators designed to help folks determine and compare the costs of various IT products and services. Visit our Knowledge Network and you'll see one designed t... More >
A few weeks ago, I spoke with Sheila Upton, a member of the Innovation Value Institute, about the institute's new IT Capability Maturity Framework , a five-stage maturity model used to organize and... More >
The retail industry tends to be pretty frugal in its IT spending, thanks to the low margins it earns on sales. The margins simply won't support the kinds of IT investments made in other sectors, IH... More >
The list of major tech vendors making significant layoff announcements has been growing like crazy since the first of the year. The rolls include Microsoft, Cisco, AT&T, Adobe Systems, Seagate, S... More >
Confession: I go through life thinking "well, duh" a lot more than an adult probably should. This makes me wonder if I am too hard on people. (To my credit, I've at least learned to think this rath... More >
Sure, I was aware that President Barack Obama, before he was elected, often included in his campaign speeches a statement about ending tax breaks for U.S. companies that send jobs overseas. I chalked... More >
The new home page at Skittles.com , which at least one digital media expert is hailing as " a very bold campaign ," reminds me a little of the parties hosted by some parents of high schoolers who fi... More >
As I wrote last month, the tough economy seems to be increasing interest in software-as-a-service, especially among CFOs and other financial types. No doubt quite a few organizations may belie... More >
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