Alignment, staffing and culture are often more critical than software and apps
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The death of Henry Gustav Molaison is one of the most compelling reminders in recent memory of the sometimes huge impact of unintended consequences. Molaison lost much of his memory in 1953 after s... More >
I've written before about companies' relative indifference to social media. In its report about online customer communities released earlier this year, Deloitte mentions a lack of full-time staff d... More >
Earlier this month, I wrote a story about the possibility of companies employing creative cost-cutting measures to either avoid or minimize layoffs . Two of my sources, Cissy Pau of Clear HR Consult... More >
Troubles continue to multiply for Satyam Computer Services, India's fourth-largest outsourcing company. Last week, the World Bank revealed it had imposed an eight-year ban on doing business ... More >
There's no question the economic downturn is affecting consumer purchasing habits. At a Best Buy last week, I heard a woman tell her daughter that she was willing to purchase an iPod Nano for her. Th... More >
Everyone, whether they are willing to admit it or not, loves a fairy tale. I am no exception and was thus drawn to this Wall Street Journal story . It relates the short tale of a company that is exp... More >
I can't stand Tom Cruise. Largely because of this, I was barely able to make it through "Jerry Maguire." So it pains me to use a reference from that movie. Still, if I had to sum up the overriding th... More >
Earlier this week I wrote about a survey that found lots of people copping to watching YouTube clips from 9 a.m. to 5 p.m. on weekdays when (presumably) many of them are at work. My take on it: Thi... More >
It wasn't long ago -- last month, in fact -- that I posed the question: Will recession help or hurt Web 2.0? Some experts think the recession will hurt Web 2.0 technologies because of their l... More >
Offshore outsourcing providers largely downplayed remarks made by President-elect Barack Obama earlier this year that were seen as unfriendly to offshoring. Yet at least one Indian provider, Wipro ... More >
We've been reading and hearing for some time now that many organizations want to consolidate their business intelligence tools to achieve more of a platform approach, with the aim of reducing managem... More >
Forty-four percent of CIOs are cutting expenditures on IT contractors and consultants in an effort to shrink their budgets, according to a recent CIO.com survey. Despite this, contractors listing... More >
Folks have some pretty strong feelings about Facebook at work and its time-sucking potential. For proof, see my post from June in which I express my incredulity that some young folks responding to ... More >
Last summer I wrote a post suggesting a possible connection between the kinds of skills used in multiplayer, online role-playing games and those desired in managers. Among those skills: gathering i... More >
Earlier this year, IT Business Edge VP Ken Hardin wrote about his desire to tweak Outlook to compel respondents to Reply to All instead of just to him. As he wrote: "Splintered e-mail brainstorming... More >
When I wrote about the terrorist attacks on Mumbai earlier this month, I mentioned prominent businessman Ratan Tata's public plea to the Indian government to improve the country's ability to deal w... More >
Last month I wrote about the growing number of companies addressing the once-touchy topic of layoffs in their corporate blogs , many of them prompted by the need to answer posts written by dismissed... More >
Opening up a new communication channel with your customers is one of the key purposes of corporate blogs. However, that'll be tough to do if they don't trust you. And apparently they don't , if a ne... More >
Back in January when I wrote about an Aberdeen Group report on business intelligence best practices , I noted that many companies that Aberdeen considered "best in class" had a BI center of excellen... More >
Back in July of 2007, I wrote about several British companies with advertising campaigns promoting the fact that they used only call centers based in the UK and wondered whether it was xenophobia or... More >
When I wrote about the IT hiring outlook last week, I cited a Computerworld article that found recent job listings on the Dice Web site, which specializes in tech positions, had declined 26 perce... More >
Confession: As a regular telecommuter, I find it difficult to write objectively about the topic. I tend to view it through my own rose-colored glasses. It's been positive for me, and for my employers... More >
I've written a few times about contact center agents who work from their own homes . Last time I did so, a little more than a year ago, I cited a Christian Science Monitor story in which the CEO of ... More >
IT Business Edge blogger Rob Enderle periodically addresses the question of whether Apple will catch on in the enterprise. He mentions the iPhone as a possible point of entry in this post from Sept... More >
Gartner believes that the tough economy may push more companies toward software-as-a-service in the next few years, as they look for ways to cut discretionary spending. It's proved popular with exis... More >
Determining the ROI for business intelligence initiatives can be a pretty squishy proposition , as Lyndsay Wise, principal of BI consultancy Wise Analytics, told me earlier this year. She said: When... More >
If there's one thing that IT loves, it's automating processes, in the aim of boosting efficiency and cutting costs. But what about the processes that aren't easily automated? McKinsey & Co... More >
I've had some downright scary posts on tech job outlooks recently, like this one in which one expert predicts the tech sector will lose 180,000 jobs by the end of this year, and some not-quite-so-t... More >
When I wrote about Cyber Monday earlier this week, online retailers were still waiting for the returns to come in and find out if they could heat up what's been a pretty lukewarm online shopping se... More >
Like a lot of other people, I feel pretty rattled by all the grim economic news that I've been chronicling on this blog, with reports of reductions in tech spending and companies shedding jobs . &... More >
I seem to strike a collective nerve nearly every time I write about user adoption of business intelligence. For instance, I got some great reader comments on this post from May in which I cited res... More >
Earlier this month, IT Business Edge blogger Dennis Byron wrote a post in which he contrasts the 1997 and 2007 Software 500 lists, looking at some of the latest entrants and noting some of the inter... More >
On Sept. 11, 2001, summoned by my boss, I watched horrified on a TV at my office as a second plane crashed into New York's World Trade Center, a little more than 20 minutes after the first plane hit.... More >
I am about the least trendy person out there, but I do have trendy friends. Here are recent updates from two of my Facebook friends, both of whom I will call "Mavis" to protect their privacy and thei... More >
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