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Ann All

November 2008

November 28, 2008

Will Business Suffer Due to India's Terrorist Attacks?

I feel more than a little awful about skimming over the more tragic human elements of this week's terrorist attacks in Mumbai to focus on the possible business impact, but that's my job, and I am n... More >

November 26, 2008

Foreigners Targeted in India Terror Attacks

While India's political stability is often touted as one of the reasons for its popularity as an outsourcing destination, that reputation will suffer in the wake of a series of terrorist attacks in... More >

U.S. Credit Crisis Has Been Boon for India's Legal Process Outsourcing

I've written a couple of times, most recently last week, about the ailing U.S. economy's impact on Indian outsourcing providers. Though some of them insist that America's economic troubles will benef... More >

November 24, 2008

Brazil Is Latin American Outsourcing Contender

I just wrote a story on the outsourcing market in Latin America expanding beyond Mexico to other countries such as Guatemala, Costa Rica and Colombia. Shortly thereafter, I saw a blog post by Info... More >

SharePoint for Search? Sure, Say Some Companies

Just last week, I wrote about the strengths and weaknesses of Microsoft's SharePoint, the content management software being hailed as the company's fastest-growing product ever. Shortly after posti... More >

November 21, 2008

Short-Term Gain vs. Long-Term Innovation and How It Hurt U.S. Auto Industry

With the fate of the U.S. auto industry in the balance, there's a growing belief that the automakers brought much of the current situation on themselves , with their stubborn refusal to develop smal... More >

Will IT Suffer from Citigroup Cost Cuts?

One of the most sweeping labor reductions to date is Citigroup's planned shrinkage of 52,000 jobs, announced earlier this week. That puts it behind IBM, which cut 60,000 workers in 1993, and just a... More >

SharePoint: Pros and Cons

IT Business Edge blogger Kachina Dunn wrote about some of the many differing opinions of SharePoint, Microsoft's collaboration software, back in April. Microsoft expects to pass the $1 billion mark... More >

November 20, 2008

Which Tech Jobs Are Recession-Proof?

It's getting harder all the time to feign unconcern about the economy, with more companies announcing plans to lay off workers -- and not just in "obvious" sectors like financial services and housing... More >

November 19, 2008

Doesn't Look Like Obama Shares Bush's Penchant for Privatization

Remember when President-elect Barack Obama pledged he'd go through the federal budget line by line with a scalpel? It implies that rather than making wholesale spending cuts, he'll consider which age... More >

November 18, 2008

Blogging the Layoff

We know blogging is good for promoting products and services, building relationships and creating buzz. Apparently, it's time to add breaking bad news to the list.   Blogs and other Web 2.0 comm... More >

U.S. Economy's Impact on Indian Outsourcers Is Still Uncertain

I managed to somehow miss a pretty significant outsourcing story from last week. India's Wipro, which last summer announced plans to employ up to 1,000 U.S. workers at a development center near Atl... More >

November 17, 2008

Process-Oriented CRM Isn't for Everyone

Back in September, I wrote about the growing recognition that even the best CRM technology may not be worth much if it isn't part of a larger process-improvement effort. Here's a post from The CRM ... More >

Tech Sector to Shed Some 180,000 Jobs in 2008

Just last week I wrote about a couple of surveys indicating that many companies plan to add IT staff in 2009.   That may be true. But it doesn't change the fact that the tech sector is current... More >

Offshore Threat to IT Jobs: Overblown or on the Money?

TechRepublic 's Jason Hiner pulls a stat or two from a Society for Information Management report on tech spending that I referenced in a post last week to lead off a discussion on whether compani... More >

November 14, 2008

No 'Special Treatment' on IT Salaries

Back in August, 55 percent of CIOs surveyed by Rethink Recruitment said they expected salaries for permanent IT staff to increase in the next 12 months . Similarly, in a recent survey of Society for... More >

November 13, 2008

Don't Fall for the 'Cool Kid' Argument with Web 2.0

When I was in sixth grade, I tried to get my mom to let me see (old fogey alert!) "Saturday Night Fever" by telling her "all the other kids" had already seen it or were going that very weekend. In wh... More >

Managers of Customer Service Workers Will Be Sick About Absence Levels

I wrote last year about an increase in stress levels , depression, heart disease and other Western-style ills among employees of India's outsourcing companies. Many experts fault the boring and/or s... More >

Like Others, IDC Scales Back 2009 Tech Spending Forecast

It will be interesting to look back, about a year from now, and see which of the many pessimistic forecasts for lower tech spending in 2009 were correct.   Just yesterday I wrote about several ... More >

November 12, 2008

2009 IT Budgets: Flat, but Not in Free Fall

As the year draws to a close, folks are cutting their IT budgets . But the picture for 2009 is less clear. Both Gartner and Forrester Research have lowered their expectations for IT spending, but s... More >

Will Recession Help or Hurt Web 2.0?

Will the recessionary economy be a good thing or a bad thing for Web 2.0?   There are two starkly different outlooks , both of which are outlined in a recent SearchCRM.com story.   Accor... More >

November 11, 2008

Retention up, Hiring down in India's Outsourcing Sector

The slumping economy has apparently done what salary increases, training programs and other incentives couldn't: keep more employees of Indian outsourcing companies on the job.   As I wrote in S... More >

November 10, 2008

Virtual Worlds: Still Cool, but Not Compelling for Business

Virtual worlds aren't getting much love from CIOs. According to a Robert Half Technology survey I mentioned in an August post , 84 percent of CIOs said they weren't interested in virtual worlds. &nb... More >

Watch for 'Gotchas' When Making Cost Case for Offshoring

A pretty frequent topic in this blog is the need to balance cost savings with other business benefits in outsourcing initiatives. As I've written before, companies chasing short-term cost savings may... More >

November 7, 2008

IT Has Higher-than-Average Pay Gap Between Sexes

Earlier this year, IT Business Edge noted the European Union's uphill effort to get more women involved in IT. We cited a particularly sobering statistic: While women hold 51 percent of all profess... More >

Tech Already Playing Role in Obama's Post-Election Transition

Much has been made of the importance of technology in all aspects of business -- and most aspects of life. It's as true for many "Joes" (i.e., Joe Sixpack and Joe the Plumber) as it is for the iPhone... More >

November 6, 2008

BI Advice, from a User's Perspective

Like IT Business Edge blogger Loraine Lawson, I prefer getting tech opinions and advice from users , rather than analysts, whenever possible. As Loraine notes, analysts "are generally knowledgeable,... More >

ACS Joins Others in Sending 'More Complex' Jobs Offshore

Back in May, I wrote about a CareerBuilder.com/Wharton School study in which 28 percent of U.S. companies said they were offshoring an increasing number of high-wage, high-skills jobs .   ACS, ... More >

November 5, 2008

Hosted BI: When It Makes Sense

Earlier this year I wrote about the trend of companies supplementing their on-premise business intelligence deployments with software-as-a-service in order to fill vertical niches that their tradit... More >

Economic Slump Results in Outsourcing Shifts

Conventional wisdom dictates that many companies will increase outsourcing activities during a down economy to reduce their costs. Still, that may not be exactly what's happening, based on recent rep... More >

November 4, 2008

How Significant Is Salesforce Link with Facebook?

Last Wednesday I wrote a post on SAP's investment in LinkedIn and the broader implications of linking social networks with enterprise CRM applications. I cited a smart post from ZDNet UK contribu... More >

General Smarts, not Specialization, Is Key Skill for Business Analysts

I've given a fair amount of thought in recent weeks to what is one of the most fascinating, albeit fuzziest, roles in the typical enterprise: the business analyst. That's because I recently wrote a ... More >

More Bad News on IT Spending, from CIO.com Survey

Remember when all of the tech pubs, including IT Business Edge, were yammering about the "consumerization" of IT, the idea that employees were altering enterprise IT by clamoring for consumer techn... More >

November 3, 2008

Obama and McCain on Trade and Tech

In September I wrote about Democratic presidential candidate Barack Obama's remarks at the Democratic National Convention, during which he said that "companies that ship jobs overseas will not get ta... More >

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