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Alignment, staffing and culture are often more critical than software and apps

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March 19, 2010

Virginia Adds Accountability to IT Management Structure

In October when I wrote about the problems experienced by the state of Virginia with its 10-year, $2 billion deal with Northrop Grumman , I mentioned a governance structure I called "convoluted." Th... More >

Do CIOs Spend Too Much Time Looking Inward?

Last month I wrote about IT's need to shift from a production-centric culture to a service-centric one . IT organizations that don't make the switch risk losing the support of business units, which ... More >

March 18, 2010

Internal Training Programs Are Smart BI Investment

Earlier this month I wrote about an approach to training business intelligence specialists used by Information Control Corp., a Columbus, Ohio-based provider of IT services, including software deve... More >

Rethinking Storage Virtualization with the HP SAN Virtualization Services Platform

This white paper examines how a properly implemented virtualized storage infrastructure can enable you to meet business challenges while satisfying your data growth requirements — without injecting complexity into your infrastructure.

Three Things You May Not Know about HP SiteScope

Access this webinar to learn three interesting ways to use HP SiteScope that can lower your IT cost for managing IT environments and is flexible to meet the needs of your changing IT environment.

A Little Help, Please, for Customer Service Reps

Remember in the movie "Jerry Maguire" when the Tom Cruise sports agent character begs Cuba Gooding Jr.'s athlete character to " Help me help you ." I imagine that's the way many contact center agents... More >

March 17, 2010

Outsourcing Tips from a Midmarket CIO

One of the first things I read this morning was what Rob Enderle learned from the ITBE Midmarket CIO Forum in Orlando, which wrapped up last night. I also attended the event and, like Rob, was impr... More >

March 16, 2010

CIOs Share Numbers on VoIP, Google Apps Rollouts

I've got a boss who always has the same comment after reading a blog post, article or other piece of content I've written: "It's fine, but where are the numbers?" Hey, it's not like I haven't tried. ... More >

March 15, 2010

Should CIOs Be Generalists or Specialists?

I think there may be a new hot dialogue brewing around the CIO role, one along the lines of whether the actual CIO title needs to change to better reflect the role's responsibilities or whether the... More >

P&L Statements Help Win Business Fans for IT

The emphasis was squarely on the "business" in business technology in a wide-ranging panel discussion last night at the inaugural Midmarket CIO Forum in Orlando, sponsored by IT Business Edge. Panel ... More >

March 12, 2010

Companies Like IBM Should Disclose Scope of Global Activities

Last March I wrote about what some folks called IBM's "stealth layoffs ." Labor experts cited IBM's actions as an illustration of the need for an overhaul of the federal WARN (Worker Adjustment and ... More >

Startup Visa Act Would Invite Foreign Investment in U.S.

There's lots of bitter wrangling over the H-1B visa. Tech companies say they need more of them and many IT workers see them as a way for companies to drive down their labor costs while harming Amerio... More >

March 11, 2010

ITIL Can Improve Outsourcing Outcomes

I've been writing about outsourcing the past few years, and if I had to offer one key insight it'd be this: The biggest predictor of success is closely examining your processes before shifting them t... More >

Retail Industry Is Going Mobile

A few weeks ago I wrote about the increasing popularity of the application store model , especially for mobile apps. A majority of silicon.com 's CIO Jury are considering development of mobile apps ... More >

March 10, 2010

Blend of High-Tech, Low-Tech Social Media May Be Best

Even when high-tech alternatives are available, low-tech approaches sometimes work best. And a combination of the two may be the most effective option of all.   Witness the internal social netwo... More >

Cultural Fit Just as Important as Qualifications in New Hires

As someone who watched way too much TV in her formative years, I tend to draw parallels between sitcoms and real life. The more I learn about Zappos, the more I think of the online retailer as Marcia... More >

March 9, 2010

Is IT a Profit Center or a Cost Center? Yes

Nothing (except maybe the theme from "Green Acres") sticks in my head quite like frequently aired TV commercials. I can't remember my daily schedule without a calendar, but I can unerringly match 20-... More >