:: The Visible Enterprise ::

I recently wrote about a survey that shows that more than half of companies do not designate a specific group to lead business process management (BPM) initiatives, instead spreading the responsibility among IT, finance and operations, and other business areas.
In that post, I wondered whether the longstanding debate over whether the business or IT is […]

Just last week I wrote about a convergence of CRM and business process management, based on the idea that even the latest and greatest CRM technology won’t amount to much without the right processes to support it.
(I suspect this is true for just about any tech-oriented acronym out there — BI, ERP, et al — […]

Want a sure-fire way to get business users to ignore your software? Try this: Carry on as before and forget about all of those newfangled Web 2.0 interfaces. They’re a fad and/or a threat to corporate security, right? (Both of those arguments are starting to sound pretty silly, with the recent efforts of mega-vendors like […]

When I think of vendor relationship management, I usually think of a corporate customer angling for more price breaks or other concessions from its suppliers. But a recent article in the Financial Times caused me to think about it in an entirely different way — one that puts the customer in control of his or […]

With all of the talk about how important technology is to running a business today, you might assume business people have developed a healthy respect, if not downright fondness, for their IT departments. And vice versa.
Yet apparently the geeks and the suits are still the Hatfields and the McCoys of the enterprise, judging by the […]