:: The Visible Enterprise ::

I write a lot about the general importance of improving communications between IT and the business and the havoc that poor communication between the two camps can wreak.
Considering the strategic importance of software applications to many companies and the high costs of development and, in particular, of going back and doing major code fixes, development […]

Just like those personal relationships gone bad, where you weren’t committed enough or sensitive enough, companies are coming up short in their flirtations with Web 2.0.
A recent Forrester Research study found that business-to-business companies appear disenchanted with their blogs, as I wrote earlier this month. And who do they have to blame? Right, themselves. According […]

Sure, General Electric’s internal social network is nifty, you may think, as you read my post from earlier today about it. But is it really worthy of the kinds of superlatives thrown around by folks like EMC’s Chuck Willis, who heaps a heavy dose of praise on GE in his A Journey to Social Media […]

I recently interviewed Kyle Arteaga, Serena Software’s VP of corporate communications, about his company’s use of Facebook to replace an internal intranet and improve communications among its nearly 800 employees in 18 countries.
And I’ve written about companies interested in Facebook-like benefits, but concerned about security and other issues, that opt to build their own internal […]

Earlier this month, I offered a roundup of recent analyst forecasts that have 2008 shaping up as a banner year for CRM spending. Datamonitor, KensingtonHouse, CSO Insights and Gartner are among the companies with an optimistic outlook on CRM.
Add AMR Research to the list. According to a destinationCRM.com story about a newly published study, customer […]