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A winning balance of in-house, outsourced and services-based resources

September 5, 2008

More Proof of Shrinking IT Budgets

As we near the final quarter of 2008 and folks consider spending plans for next year, it looks as if many tech budgets are shrinking. Several recent surveys by Janco Associates, Goldman Sachs & Co. and InformationWeek bear this out.
Yet another survey, from CIO.com, appears to confirm the trend. According to the publication’s survey of […]

September 4, 2008

What Does Obama’s Remark on Offshoring Mean? Maybe Nothing

Political conventions are mostly about rhetoric and saying what people want to hear, as all of us watching coverage of the U.S. Democratic and Republican national conventions have been reminded over the past two weeks. This is especially true of hot-button issues like offshoring.
So perhaps it’s not surprising that India’s outsourcing industry does not appear […]

September 3, 2008

Lesson from Outsourcing Trenches: Avoid Tunnel Vision

Outsourcing strategies that emphasize process improvement and other business benefits are generally more successful than those focused solely on cost savings.
If there is a recurring theme to this blog, that just may be it.
I wrote about it here, passing along advice from organizations with real-world outsourcing successes. And here, sharing wisdom from smart analysts at […]

September 2, 2008

How Bad Is Turnover Problem in India’s BPO Industry?

It’s no surprise that attrition is a problem for India’s outsourcing industry. I’ve been writing about it for more than two years now. Analysts closely follow hiring patterns at the country’s outsourcing providers as one of their barometers for predicting financial performance. Some service providers are raising salaries to retain employees, as I noted late […]

August 29, 2008

Can British Buy Help Infosys Win Higher Value Business?

This is a big week for outsourcing-related acquisition announcements. HP speedily closed its $13.9 billion acquisition of EDS. A rumor broke that BT may sell some or all of its 31 percent ownership stake in India’s Tech Mahindra.
And India’s Infosys is buying a British consulting company to expand its presence in Europe, reports the New […]

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