Review: Logitech Wireless Headset Mono H820e

Paul Mah

Editor's note: Logitech provided a review headset to IT Business Edge's Paul Mah.

mah20130617-01The Logitech Wireless Headset Mono H820e is a new single-ear wireless headset under the company’s range of business-centric offerings. The wireless headset works under multiple platforms including Windows 8, Windows 7, Linux and Mac OS 10.7 or higher, and is touted by Logitech as one “that people actually want to use.”

My use of it makes me tend to agree that it is indeed one of the best headsets I’ve used to date.

Logitech Headset Mono H820e Basics and User Experience

The docking/charging station consists of a heavy metal base that holds the headset securely without any risk of tipping over, and its antiskid base also ensures it stays put. Docking a headset with the base automatically pairs them within a few seconds, which is a marked improvement over competing products that require painstaking programming or aligning of dials.

The headset comes with a leatherette headband and earpad with a microphone boom. Though it wasn’t advertised as such, the design is such that the microphone can be worn on either the right or left, depending on preferences. An LED light near the end of the microphone boom provides a visual mute status, and the convenient mute makes it easy to quickly mute the headset. The microphone incorporates echo cancellation and noise cancelling, while digital signal processing offers more life-like conversations.

Despite an exceptional battery life of 10 hours on its high-quality wideband setting – which can be toggled to narrow band for even more talk time – the headset also proved to be lightweight. Combined with the comfortable earcups, I found that it was literally possible to wear it for hours without feeling uncomfortable.

Logitech says the wireless headset mono H820e is optimized for Microsoft Lync and most leading UC platforms to deliver business-grade audio. I tested it with Skype, and found the quality to be great. Most notable is the audio generated from the headset, which sounded much better than that of a typical mobile phone. Though I didn’t test it with voice recognition software such as Dragon NaturallySpeaking, the Logitech H820e would probably be a great match for voice navigation and speech recognition.

To be clear, I was also not set up to test the performance of the H820e in an office full of wireless devices. As such, you may want to find a way to do a pilot run before committing to a mass deployment.


It became quickly apparent in my usage that the Logitech Wireless Headset Mono is a very well thought-out product, and I had no complaints about the locations of indicator lights and buttons. The price, $179.99, is certainly high for casual use, but its quality and capabilities mean that it should be on the short list for business users.

Aside from the Wireless Headset Mono, Logitech also makes a dual headset version that is sold at $199.99, as well as USB wired versions of both mono and dual headsets under the H650e family. The latter are significantly cheaper, at $89.99 and $79.99 for the stereo and mono headsets respectively.

Add Comment      Leave a comment on this blog post
Aug 21, 2013 3:15 AM Mark Mark  says:
Suggestions for successful search on Lync Headset. Offers a single source on Lync Headset related issues, topics and guide. Get here for more details :) Reply
Nov 12, 2013 10:08 PM paul paul  says:
Is this also good for the call center setup.? Reply
Jan 24, 2015 10:44 AM NotSoFast NotSoFast  says:
Everywhere you go, you see the same line (except the US site) Application Compatibility Compatible with most leading UC platforms such as Microsoft Lync, Skype, Cisco IP Communicator, Google Hangouts Pro, etc. Well, I have one, and if you use Cisco IP communicator or Cisco Agent Desktop, then you might as well get a cheap USB (wired/bluetooth) headset, because the call answer/call end button on the headset does not function under those Cisco products. What good is it to have a 300 ft range if you have to be within arms reach to answer a call? Even the non-US Logitech for business websites still have the above provided 'sound byte'... Reply
May 7, 2015 2:39 PM HeadsetZone HeadsetZone  says:
For this reason the call centre headsets should have the feature of noise cancellation. So that when the agent is on the call with the client then the background noise does not bother anyone. Reply

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